The trainer cannot be paired with smart devices
Check if the trainer is conneted to the power supply and the LEDs on it should be lit. (blue & green LEDs blinking) Check the wireless connection, the ANT+ USB dongle shall be connected to your computer or tablet. If you are using Bluetooth connection,…
The stand legs on the trainer cannot run smoothly
Please rotate the stand slightly and push the leg again when rotating. If the leg is still unable to push, please do not force to push it for prevention personal danger or product failure. If legs on the trainer still cannot run smoothly, please contact…
My bicycle is making abnormal sounds when I pedal
Check if the bicycle has been mounted correctly. It is recommended that you reinstall the bicycle by following the “Step 4” in accordance with the manual. If the abnormal sound cannot be ruled out, please contact us or the nearest dealer for assistance.
Does the XPEDO Smart Trainer need calibration?
XPEDO Smart Trainer has been 100% calibrated in the factory side and it does not need Spin down.
Does the trainer support manual resistance adjustment?
When the trainer is powered on and not connected to the app for simulation, you can manually adjust three level of resistances by pressing the power button. Three levels of resistance are simulated flat ground/hills/mountain roads.
What freewheel specifications does the XPEDO Trainer support?
It can support Shimano/SRAM 8、9、10、11 speed cassette. SRAM XD, XDR; CAMPY series need to purchase additional casstte body.
Does the XPEDO Trainer support long legs and enlarged guide wheels?
Yes, APX PRO and APX COMP can support long legs and enlarged guide wheels.
What apps can be used for the XPEDO Smart Trainer?
XPEDO Smart Trainer is capable of wireless communication via ANT+and Bluetooth 4.1 protocols. As long as the software conforms to Bluetooth4.1 and ANT+, communication protocol can be used. (EX: Zwift, ROUVY, Kinomap…) Officially recommened APP: WhiizU, is able to do firmware update and support iOS, Android and…
How do I maintenance my XPEDO Smart Trainer?
XPEDO Smart Trainer is not waterproof. Keep the trainer dry. DO NOT use it in a humid environment. Wipe the Smart Trainer off with a dry cloth after riding to remove any sweat from use. Turn off power while cleaning. Only use a dry cloth…
How long is the warranty on XPEDO Smart Trainer?
XPEDO Smart Trainer is warrantied to be free from defects in materials or workmanship for one year from the date of purchase. Whithin this period, XPEDO will, at its discretion, repair or replace any components that fail with normal use. Repairs or replacement will be…